Your information should feel held, not exposed.

1. Who we are and how to contact us

Conscious Africa operates consciousafrica.com as a wellness discovery, community, matching, booking, and practitioner platform. For privacy questions or to exercise a privacy right, email hello@consciousafrica.com or write to Conscious Africa, Nairobi, Kenya.

Before public launch, the operating legal entity, registered address, and Office of the Data Protection Commissioner registration details must be inserted here where legally required.

2. Information we collect

Depending on how you use the platform, we may collect identity and contact details; account and profile information; search, wellness-interest, intake, matching, booking, support, consent, and community information; practitioner qualifications and business information; transaction references and payment status; messages, reviews, safety reports, and preferences; and device, browser, approximate location, cookie, and usage information.

Wellness intake and support information may reveal health or other sensitive personal data. Please provide only what is reasonably needed. Payment-card and mobile-money credentials are handled by payment providers; Conscious Africa should retain transaction references and status rather than full payment credentials.

3. Why and on what basis we use information

We use information to create and secure accounts; provide search, matching, bookings, payments, customer support, practitioner onboarding, community and safety functions; communicate service updates; prevent fraud and abuse; improve reliability and accessibility; meet legal obligations; and establish, exercise, or defend legal claims.

Depending on the activity and applicable law, processing is based on performance of a requested service or contract, compliance with law, legitimate interests that do not override your rights, protection of vital interests, or your consent. Where consent is required—especially for direct marketing or sensitive information—you may withdraw it without affecting earlier lawful processing.

4. AI-assisted and automated features

The wellness planner and support tools may use rules, matching signals, or an optional AI provider to produce general wellbeing suggestions. These outputs are not medical diagnosis or emergency care, and important health or safety decisions should not be made solely by automation.

Before enabling AI with real user information, Conscious Africa must confirm the provider, purpose, information sent, retention settings, safeguards for transfers, human-review path, and whether an impact assessment or additional consent is required.

5. When information is shared

We may share the minimum necessary information with a practitioner, host, venue, or business involved in a request or booking; infrastructure, database, authentication, analytics, email, support, calendar, and payment service providers; professional advisers; regulators or authorities when legally required; and a successor involved in a properly safeguarded business transaction.

Independent practitioners and hosts may be separate data controllers for information they receive. We do not sell personal information. We do not share private wellness notes with advertising platforms.

6. International transfers

Some technology providers may process information outside Kenya. Before launch, Conscious Africa must record provider locations and transfer safeguards and use adequacy, appropriate contractual or organisational safeguards, necessity, or explicit consent as required by Kenyan data-protection law.

7. Retention and deletion

We keep information only for as long as needed for the stated purpose, legal and accounting obligations, safety, dispute handling, fraud prevention, and backup recovery. Access should be restricted while information is retained and it should be deleted or anonymised when no longer needed.

Before public launch, Conscious Africa must approve and publish a retention schedule covering accounts, wellness intake, bookings, payments, support, community content, provider verification, analytics, audit logs, and backups. Backup copies may remain until the applicable secure rotation period ends.

8. Your choices and rights

Subject to applicable law, you may ask to be informed about processing, access your information, object to or restrict processing, correct inaccurate information, request deletion, withdraw consent, request a portable copy where applicable, and raise a complaint. We may need to verify your identity and may retain information where the law requires it.

You may unsubscribe from marketing using the message link or by emailing us. Service, booking, security, and legal notices may still be sent when necessary. You may also complain to Kenya's Office of the Data Protection Commissioner.

9. Security, children, and changes

We use role-based access, row-level database controls, encrypted transport, secret separation, audit records, rate limiting, backups, and operational review. No system is risk-free, so suspected incidents should be reported promptly to hello@consciousafrica.com.

Accounts and paid transactions are intended for adults unless a parent or legal guardian is properly involved. We do not knowingly invite children to submit private wellness information independently.

We may update this notice as services, providers, or legal requirements change. Material changes will be communicated appropriately and the effective date will be updated.